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Shipping & Delivery

When will I receive my order?

After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email and SMS.

After successful verification, you can expect to receive your order within the following time frame:
West Malaysia
  • In Metro areas: 2 - 5 working days
  • In Non-Metro areas: 3 - 10 working days

East Malaysia

  • In Metro areas: 3 - 7 working days
  • In Non-Metro areas: 5 - 14 working days

    Do you offer free shipping?

    Yes! For any order above RM150 from West Malaysia ONLY, you will be eligible for FREE shipping! 

      Can I schedule the delivery of my order?

      Our courier service is unable to provide scheduling of deliveries; therefore we can not guarantee delivery of your order for a specific time or date.

      Yet you can rest assured we are working closely with our service partners to allow us to better serve you in the future.

      Is there any domestic area Hada Labo cannot deliver to?

      No.

      Does Hada Labo offer international shipments?

      International shipment is not available at Hada Labo at the moment.

      Can Hada Labo deliver the package to my office?

      Hada Labo will deliver your order following the address you provide during checkout, whether it is your house address or office address.

      Can I pick up my order at Hada Labo office?

      Hada Labo doesn't offer this option for now.